Office Schedule
TBOffice Schedule 17-08-10.xlsx
Office Roles
— – – – – – –
OLD ROLES
Definitions
- Call taking = Answer all calls, Book 90%, Prioritize jobs
- Schedule / Dispatch = Dispatch for Profit, Prioritize jobs, ensure Techs have plenty of work (comp), 10am reporting on a/ revenue b/ tech comp
Roles
- Role 1 – Maint Weekly
- Call Taking
- Schedule / Dispatch – Who: Maintenance Weekly Techs
- Job verification
- Time, Chem readings, chem usage, WO input
- Maint. Q’s
- Reporting – Daily 10am
- Rev
- # Pool: Dalas, Houston
- # New Service
- # Cancelled
- Comp for Techs
- Awards, Issues
- Rev
- Role 2 – 1 X Maint / PPC
- Call Taking
- Schedule / Dispatch – Who: Daryl / Zac (and other Maintenance Techs w/ 1X work )
- PPC Coordination
- 1 X Maint Coordination
- PPC Q’s
- PPC – Daily 10am
- Total: Dallas, Houston
- Next Appointments
- Truck Maintenance
- GPS – Assignments
- Chemicals
- Order Thursday
- Usage Analysis / Cost
- Reporting – Daily 10am
- Revenue
- Total: Day, Wk
- PPCs, 1X Items, New Wkly Tasks, etc
- PPCs
- # PPC: Dalas, Houston
- # New PPC
- # Cancelled PPC
- Total: Day, Wk
- Comp for Techs
- Awards, Issues
- Revenue
- Role 3 – Service Repair
- Call Taking
- Schedule / Dispatch – Who: Service/Repair Techs
- Service / Repair Jobs
- Service / Repair Q’s
- Houston Office Coordination
- Reporting – Daily 10am
- Revenue
- Total: Day, Wk
- # Jobs, # Callbacks, # Warranty
- Aver Tkt
- Closing %
- Comp for Techs
- Awards, Issues
- Revenue